Frequently Asked Questions

Orders, shipping and returns

What are the shipping costs for countries abroad?

For England and foreign countries, the shipping costs are calculated according to the weight of your order. Please note that deliveries outside France or the European Union may be subject to taxes and/or customs charges.

Can I track the delivery of my package?

The delivery taking place thanks to Colissimo, you have the possibility to follow your parcel.

What is the average delivery time?

Your order is delivered within an average of 4 days. However, the maximum delivery time is 7 days.

Can I delete my order ?

You have the option of canceling your order within 14 days of receiving it. To do this, you must send us a declaration at the following address:

Maison de la mirabelle
16 rue du captain Durand
54290 Rozelieures

How do I make a return and request a refund?

To make a return, simply return or return your order, no later than 14 days after your decision to withdraw. The refund will be made using the same means of payment that you used.

Can I have whiskeys delivered abroad? / In which countries can I have your whiskeys delivered?

Yes, delivery of our products abroad is possible.

Here is the list of countries where delivery is possible: Germany, Andorra, Austria, Belgium, Spain, France, Greece, Italy, Luxembourg, Malta, Monaco, Norway, Netherlands, Portugal, United Kingdom, Switzerland.

Product and consumption advice

Can I come and visit the distillery and taste different Whisky?

Obviously ! You have the possibility to come and visit our distillery in Rozelieures for 45 minutes. This visit is free and takes place during opening hours. During this visit, you will have the opportunity to taste one of our whiskeys from the Collection range.

You can also book one of our whiskey workshops. In the latter, you can assemble your own whiskey and leave with a 20cl bottle! If you would like more information about the price of this workshop and its activities, we invite you to consult our page dedicated to the whiskey workshop.

There are particles and deposits in my bottle, can I still drink it?

Yes, as we do not chill filter our whiskeys cloudy particles may form in the bottle if you keep your bottle in a cold place. this is completely normal and in no way affects the quality of our whiskies.

I would like to offer a bottle of whiskey. Which one do you recommend me?

For advice and/or recommendations, you can contact us on our website or on our social networks!

What are the conditions of use for your gift cards?

Our gift cards are valid for 1 year from the date of purchase. You can use it on our website but also in our shop in Rozelieures.

What are the conditions of use for your Atelier Whiskey gift card?

The Atelier Whiskey gift card is valid for 1 year and can be used for yourself or someone else.

Where can I buy your products?
  • Our products are available for sale on our online store and in our store located in Rozelieures
  • Our whiskeys are also available at many independent wine merchants throughout France.